Contact and support

Need help? We are here for you outside the platform too.

Support email

Write to tastemap@kaistrategylab.com. It is our official channel for questions, incidents, billing, privacy and suggestions.

Response times

We reply within a reasonable time, usually on business days. Incidents that prevent using the service take priority.

Before writing

Inside the app, the Help section explains each module and has forms to report problems and suggest improvements. For account, payment or data matters, email is the best channel.

Suggestions

Suggestions you send that we end up implementing may be rewarded with KaiCoins inside the platform, at our discretion.

If an AI reading went wrong

The failure mode we care most about: if a scan misread a label, a sensory translation distorted what you said, or a recommendation made you buy something clearly contrary to your history, tell us with the specific record and date. That report directly improves the product's engines — and if the error consumed your KaiCoins, we restore them.