Refund policy

We want you to pay only if the service brings you value. This policy explains how refunds work.

Billing model

Paid plans work by subscription (monthly or annual) with a card, renewing automatically unless cancelled, or by one-time payment without renewal (PSE, Nequi, cash or card). KaiCoin packs are one-time payments.

Cancelling subscriptions

You can cancel anytime; access stays active until the end of the paid cycle, with no proportional refund (no proration) of the ongoing period.

First-purchase guarantee (7 days)

If it is your first purchase and the service did not meet expectations, you can request a refund within 7 calendar days of payment, deducting proportionally what you already consumed. Applies once per customer.

KaiCoins and consumption

What has already been consumed is not restored; courtesy or welcome KaiCoins have no monetary value and are not refundable. If an AI action fails for reasons attributable to us, its KaiCoins are refunded automatically to your balance.

Statutory withdrawal (Colombia)

In distance sales, the withdrawal right of article 47 of Ley 1480 of 2011 (Colombia's Consumer Statute) applies within 5 business days of the purchase, provided the paid service has not started to be provided with your consent. It applies on each sale.

The 7-day guarantee is ours and the statutory withdrawal comes from the law: they are different rights, with different deadlines and conditions, and neither replaces the other — you may rely on whichever applies to your case.

Failures attributable to the service

If something fails for reasons attributable to the platform (not your connection or device), we will restore what was consumed in that session. Report it with an approximate date and time.

Your data if your plan expires

If your plan expires or you return to the Free plan, your records and history are not deleted for that reason; only the monthly KaiCoin quota is reduced.

How to request it

Write to tastemap@kaistrategylab.com from your account email, with the order reference, date and reason. We reply within a maximum of 5 business days; approved refunds are processed through the same payment method.

Abuse prevention

We may reject requests under the 7-day guarantee when there is reasonable evidence of fraud or abuse. This affects only that guarantee, which is ours: the statutory withdrawal right comes from the law and does not depend on our judgment.